Privacy Policy

1. Introduction

Aivance Pte. Ltd. ("Aivance", "we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA"). This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit aivance.com.sg or interact with us offline.

2. Personal data we collect

• Identification data: full name, company name, job title.
• Contact data: email address, telephone number, mailing address.
• Transaction data: records of services requested or purchased.
• Technical data: Internet Protocol (IP) address, browser type, device information, cookies data, pages visited, time spent.
• Marketing preferences and feedback.
• Any other information you choose to provide.

3. How we collect your personal data

• Forms on our website, including contact or subscription forms.
• Direct interactions, such as email, phone calls or events.
• Automated technologies such as cookies, server logs and analytics tools.

4. Purposes for which we use your personal data

We collect and use your personal data to:

• Respond to your enquiries or requests.
• Provide and improve our consulting services.
• Process transactions and manage billing.
• Send administrative information, newsletters and marketing communications that you have consented to receive.
• Personalise your experience on our website.
• Conduct data analytics and research.
• Comply with legal, regulatory and internal audit requirements.
• Protect our rights, property and safety.

5. Consent

By providing your personal data to us, you consent to our collection, use and disclosure of your personal data for the purposes described in this Policy. You may withdraw your consent at any time (see section 11).

6. Cookies and similar technologies

We use cookies and similar technologies to recognise your browser, improve site performance, measure usage and personalise content. You can disable cookies in your browser settings, but some features of our site may not function properly.

7. Disclosure of personal data

We may disclose your personal data to:

• Our affiliates and subsidiaries.
• Third‑party service providers (hosting, analytics, payment, professional advisers) who process data on our behalf.
• Government agencies, regulators, courts or law enforcement when required by law.
• A successor in the event of a merger, acquisition or sale of assets.

We require all third parties to respect the security of your data and to process it only for specified purposes.

8. International transfers

Some recipients of your personal data may be located outside Singapore. Where we transfer your personal data abroad, we ensure that the receiving jurisdiction provides a standard of protection comparable to the PDPA or that appropriate contractual arrangements are in place.

9. Data security

We implement administrative, technical and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

10. Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

11. Access, correction and withdrawal of consent

You have the right to:

• Request access to your personal data.
• Correct or update your personal data.
• Withdraw consent to our use of your personal data.

Please submit your request in writing to our Data Protection Officer using the contact details below. We may charge a reasonable fee for processing access requests.

12. Data breach notification

If a data breach that is likely to result in significant harm to you occurs, we will notify you and the Personal Data Protection Commission as required under the PDPA.

13. Data Protection Officer

Name: A. Hendrikse
Email: [email protected]
Address: 68 Circular Road, #02-01, Singapore 049422

14. Updates to this Privacy Policy

We may update this Policy from time to time. The latest version will be posted on our website with the effective date. Continued use of our website or services after such changes constitutes your acknowledgement of the revised Policy.

15. Governing law

This Policy is governed by the laws of Singapore.